Privacy Policy

Welcome to MySelene! At myselene.com ("Company", "we", "us", or "our"), your privacy matters to us. This Privacy Policy outlines how we handle your personal data when you use our website, access our services, or communicate with us via email or social platforms.

If you have any questions, contact us at support@myselene.com.

1. How We Use Your Personal Data

• Account Data: Includes your name, email, and registration details. Used for account management and service access.
  Legal Basis: Contract performance and legitimate interests.
• Service Data: Includes usage information and purchase records. Used to enhance functionality and delivery.
  Legal Basis: Contract performance and service optimization.
• Messaging Data: Includes communications via email or social platforms. Used for updates and promotions.
  Legal Basis: Consent or legitimate interests.
• Device Data: Includes IP address, browser type, and activity data via cookies. Used for analytics and security.
  Legal Basis: Legitimate interest.
• AI Interactions: Interaction data from AI tools is used temporarily to assist with your request.
  Legal Basis: Consent or contract performance.

2. Sharing Your Data

We may share personal data with trusted third parties:

• Payment Processors: For secure payment handling.
• Email Providers: To manage communications.
• Analytics/Marketing Partners: To improve user experience and campaigns.

All partners are required to uphold data protection standards.

3. Data Retention

We retain data only as long as necessary:

• Account & service data: up to 5 years from last use
• Messaging data: up to 2 years from consent
• AI data: deleted after the session is resolved

4. Cookies

We use cookies to personalize and secure your experience:

• Essential: Required for basic site operation
• Performance: Help us understand usage patterns
• Marketing: Enable personalized advertising

You can manage cookie preferences via your browser. Disabling cookies may affect site features.

5. Marketing Communication

We may send you promotional messages. You can opt out anytime using the unsubscribe link or by emailing support@myselene.com.

6. AI Tools

We use AI features to help answer questions or provide assistance. Data from these interactions is not stored long-term and is handled confidentially.

7. Your Rights

• Access: Know how we use your data
• Correction: Fix inaccurate information
• Erasure: Request deletion of personal data
• Objection: Object to processing based on our legitimate interests
• Withdrawal: Withdraw consent at any time

To exercise your rights, email us at support@myselene.com. We aim to respond within 30 days.

8. Data Protection

We implement appropriate safeguards to prevent unauthorized access, alteration, disclosure, or destruction of your data.

9. Policy Updates

This policy may change. Updates will be posted here, and major changes may be communicated to you directly.

10. Children’s Privacy

Our services are intended for users aged 18 and over. We do not knowingly collect data from minors. If we become aware of such data, it will be deleted promptly.

If you have further concerns about this policy, please contact us at support@myselene.com.